Helium Hotspot not working since interface update on Helium App

My helium bobcat miner 300 stopped working about 4 months ago. Last activity was on February 2, 2023. I believe that’s when the interface had an update on the helium app. It has been inactive and I tried running diagnostic on it but it detects the miner but just spins the diagnostic forever and never fully loads any diagnostic information. I tried using just Wi-Fi and just using ethernet. Neither works. Also have unplugged for a day and started it again, but does not work. The lights are on and I can place it in pairing mode. Anyone have any ideas?

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